Help
Support
Something not working, or a question about your account? Email us and a person will read it — we aim to reply within two working days.
Contact us
General support: support@mackro.co.uk
Privacy and data requests: privacy@mackro.co.uk
To help us answer quickly, include the email address on your account and — if it's about a charge — the date and amount.
Registered office
MACKRO LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Registered in England and Wales, company number 17243600.
Common requests
- Delete your account. You can do this yourself in the app under Profile → Settings → Delete account. If you can't sign in, use the account deletion page.
- Premium billing (App Store or Google Play). Subscriptions bought in the app are managed by Apple or Google — cancel or request a refund through your device's subscription settings. Our Refund Policy explains what we can and can't do directly.
- Coach plan billing. Manage your subscription from the coach portal under Settings → Billing & plan, which opens the Stripe customer portal.
- A copy of your data. Export it yourself from Profile → Settings, or email privacy@mackro.co.uk.
- Report a person or some content. Use the block and report controls on the profile or message in question. Urgent safety concerns: email support and put "urgent" in the subject.
Policies
Mackro is a nutrition tracking and coaching tool, not a medical service. It doesn't provide medical advice, diagnosis or treatment — talk to a qualified professional about any health concern.