Account

Delete your account

You can delete your Mackro account and personal data from here — no need to have the app installed. This is the same deletion that the in-app Profile → Settings & account → Delete account performs.

How it works

• Enter your account email below and submit.
• We email you a one-time confirmation link (it expires in 60 minutes).
• Open the link and tap Confirm account deletion — that schedules your account for deletion.

What gets deleted

Everything tied to your account: your profile, food and weight logs, progress photos, coach chats and messages, goals, and analytics identifiers. Deletion is permanent and runs after a 30-day grace period, during which you can cancel by logging back in.

What we keep, and for how long

After the 30 days, everything above is gone from our live systems. A few things last longer, as our Privacy Policy explains:

• Backups that contain your data are rotated out within a further 60 days.
• Tax records such as past invoices are kept for 6 years from the end of the accounting period, as UK law requires.
• A minimal deletion record (your account ID and the deletion date) is kept for as long as we need it to meet our legal obligations and handle any legal claims.
• Support emails you sent us are kept for 24 months, crash reports for 90 days, and server logs that include your IP address for 30 days.
• Payment records held by Stripe, Apple or Google follow their own retention rules; we keep only a customer ID.

Everything else is deleted.

Subscriptions

If you subscribe through Apple or Google, deleting your account here does not cancel that subscription. Cancel it separately in your App Store or Google Play subscription settings to stop future charges.

If you're a coach paying for a plan by card, confirming the deletion stops that plan renewing, so you won't be charged again. If you log back in within the 30 days and keep your account, a plan that hasn't ended yet renews as before.

Request deletion

We never reveal whether an email is registered — you'll see the same confirmation either way.

Questions, or can't access your email? privacy@mackro.co.uk. See our Privacy Policy for how we handle your data and your rights.